Refund policy

Hello and thank you so much for supporting Liquid Light Mirrors! Every piece is thoughtfully designed and handmade with care, and I want you to feel confident when shopping here. Please take a moment to read through the policies below before placing your order:

Refunds & Exchanges

Please choose carefully, as all sales are final. We do not offer refunds or exchanges for change of mind.

Damaged or Faulty Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Be sure to include a clear photo of the item and packaging. We’ll do our best to resolve the issue promptly.

Shipping Issues

If a parcel is returned to us due to an incorrect address or not being collected from the post office, we will issue a refund (excluding shipping costs).
We cannot provide refunds for lost parcels where the shipping address entered at checkout was incorrect.

Processing & Delivery Times

• Ready-to-ship items are usually processed and shipped within 1 week
• Made-to-order mirrors may take up to 4 weeks — check the product listing for timeframes

Estimated delivery times:

Shipping timeframes are estimates only. Tracking will be provided once your order has shipped.

• Australia: 1–2 weeks after dispatch
• International: 3–5 weeks depending on location and customs

International Orders & Customs Fees

International customers are responsible for any import duties or taxes that may apply upon arrival in your country. We recommend checking with your local customs office for details before purchasing.